Return policy

Refund Policy

we are committed to providing our customers with high-quality products and exceptional service. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.

30-Day Satisfaction Guarantee:

How to Initiate a Return:

Contact Customer Support: Reach out to our customer support team at [email protected] within 30 days of receiving your order. Provide your order number, reason for the return, and any relevant details.

Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and detailed instructions on how to return the item(s).

Packaging: Ensure the item(s) are securely packaged in the original packaging or a suitable alternative to prevent damage during transit.

Shipping: Ship the return package to the address provided along with the RA number. Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.

Refund Process:

Upon receiving and inspecting the returned item(s), we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.

Exchanges:

If you wish to exchange your item for a different size, color, or style, please indicate your preference when contacting customer support. Exchanges are subject to availability, and shipping costs for the replacement item may apply.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately with photos of the damaged product and packaging. We will arrange for a replacement or issue a refund, including return shipping costs.

Contact Information:

If you have any questions or concerns regarding our refund policy, please reach out to our customer support team:

Email: [email protected]